Return / Exchange Policy

Return / Exchange Policy

Returns and exchanges are unique for each category of products sold on our store. Customer satisfaction is our top priority. Please contact us if you need help with a product you purchased from our store.

  • For all E-Collar Dog Trainer Systems, we provide a 30-day money back guarantee if you are unhappy with your product for any reason.
  • For all Kuranda Beds, we provide a 30-day money back guarantee if you are unhappy with your product for any reason. This only applies to UNUSED beds and pads. We cannot accept used beds or pads for return or exchange.
 

Warranty Policy

Warranty policies are unique to each category of products sold on our store. Customer satisfaction is our top priority. Please contact us regarding any warranty concerns with a product purchased from our store.

  • For all E-Collar Dog Trainer Systems, we provide a 2-year warranty from manufacturer defects which covers all replacement parts and components.
  • For all Kuranda Beds, we guarantee the structural integrity of each of our dog bed frames as well as the Cordura, ballistic and heavy duty vinyl fabrics for a period of one year from the original date of purchase of the bed. Vinyl weave, deluxe fleece pads, reversible fleece pads, canvas bad pads, bolster items and slip covers are not covered under any chew proof guarantee. Warranty claims are limited to one free replacement per part per bed. Replacement fabrics and parts that are purchased separately do not carry a chew proof warranty. A photo will be required to submit the claim. There is no need to send damaged product back to us; the photo(s) will be sufficient.